What are the shipping times for your products?
We take 1 to 2 business days to process your order.
Delivery time: 5 to 7 working days depending on your country

Do you ship internationally?
We deliver in France and internationally.

Where do we ship your product from?
Our offices are located in Boulogne-sur-Mer, France. We have strategically located warehouses in China and Germany, allowing us to offer you the best products with maximum efficiency.

Do you provide tracking information for my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking number. Use this number to track the status of your delivery in real time.

Some items are missing from my order, what's happening?
Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?
We're sorry to hear this. Simply send us a picture of the damaged item to contact@mysterofman.com and we'll send you a similar replacement as soon as possible.

Where are you located?
We are located in Boulogne sur mer In France.

I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at contact@mysterofman.com

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 30 days of the order date and the product(s) concerned are not on sale. For more information, please read more about our refund policy.