At Mysterofman, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your satisfaction. If you are not satisfied with your purchase for any reason, please contact us at Contact@mysterofman.com. No refunds will be issued without prior email request. Return shipping costs are the customer's responsibility.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 12 hours of placing the order. After this time, we may not be able to fulfill your request as the order will already be in the processing phase. If you cancel your order within 12 hours, we will process your refund within 10 business days.

If you wish to add an item or change the delivery address after 12 hours, you will need to place a new order .

Please note! Orders lost due to address errors or your own mistakes will not be refunded or cancelled after 12 hours.

Returns and Refunds

We offer a 30-day return policy for unused items returned in their original packaging.

Please note that we cannot accept returns on custom or personalized orders, as these items are made to your specifications, as well as on wholesale orders and gift cards.

To initiate a return, please email us at Contact@mysterofman.com within 30 days of ordering and provide your order number and the reason for return.

Please allow up to 40 business days from the date we confirm your refund for processing. If you do not receive your refund after we confirm it has been successfully processed and refunded, please contact your financial institution.

We do not issue refunds for items that have been used, worn, or damaged through normal use or abuse. We also do not issue refunds if your order does not arrive or is incorrect due to factors within your control (for example, providing the wrong shipping address). Finally, we do not issue refunds on products purchased with a discount or promotion.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or if the product is physically broken. Damaged packaging that occurs during shipping, such as dented boxes, etc., with an undamaged product, is not considered damage.

If your item arrives damaged, please notify us within 48 hours of delivery. To report a damaged item, please email us at Contact@mysterofman.com and include a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged by normal use, wear, or misuse.

Shipping and Delivery

While we strive to deliver your order on time, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the carrier, customs, or other factors and issues that may occur during shipping. If you have any problems with your delivery, please contact the carrier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Fraud Prevention

To protect against fraudulent activity, we verify all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.

Please note that we reserve the right to modify this Return and Refund Policy at any time, and it is the customer's responsibility to review the most recent version of the Return and Refund Policy before purchasing and using our products. By purchasing and continuing to use Mysterofman products, customers indicate their acceptance of this Return and Refund Policy.

Please note that we reserve the right to modify this Return and Refund Policy at any time, and it is the customer's responsibility to review the most recent version of the Return and Refund Policy before purchasing and using our products. By purchasing and continuing to use Mysterofman products, customers indicate their acceptance of this Return and Refund Policy.

Last updated: 03/30/2025